FAQs


General

Where are CMT's performances held?

Is the Montgomery Theater wheelchair accessible?

Is my credit card information secure?

Are there any particular "house rules" that I should be aware of?

I know I am going to be late to my performance. Will I be seated in my seat location whenever I arrive?

I see that there are two different addresses on your website. What is the address? Is that where I go for a performance?

Tickets

If I order tickets online, will a confirmation be emailed to me?

Will I get the best seats if I purchase online? Can I select specific seats?

What if I don't want the seats that are offered to me?

Should I have my tickets mailed to me or arrange to pick them up at Will Call?

What is Print at Home under Delivery Methods?

What if I can't open the Print at Home attachment or my email filters delete the file?

When and where do I pick up Will Call tickets?

How early should I arrive if I have my tickets in hand already?

If I am late will my tickets still be at Ticket Services?

Can I make a reservation or put a ticket on hold?

How can I purchase tickets?

My web session just died. What happened?

I have a very small child. Do they need a ticket?

Groups

Are there discounts for children, students and seniors?

For Parents 

What is my time commitment as a parent/guardian?

How am I expected to participate as a parent?

How much money can I expect this commitment to cost me?

Rehearsals / Studio Classes / Performer Specific

When are rehearsals and how often are they scheduled?

What if I have a conflict?

What if my child needs to drop? What is the refund policy?

What does it mean to be on the waitlist?

How do I find out what my placement is on the waitlist?

What if I am last on the list, should I even bother to sign up? What is the point?

Do I have to pay up front or put down a deposit to be on the waitlist?

Once cast in a show, who do I go to with questions about the production?

Where will the location be? What time does class start and end each day?

Who is in charge of classes?

What does a typical Studio Class look like?

How many students are in each class? Will my child get individual attention?

Are parents allowed to stay and watch Studio Classes?

At the end of a Studio Class session, will there be a final performance? When is it? Where is it?

For the Studio Class final performance, what are the costume needs?

Will the Studio Class final performance be videotaped or photographed professionally?

How will I know if my registration is able to be confirmed?

If I am contacted to have my registration confirmed, am I obligated to claim the space available?

What are the chances of having my registration confirmed?

What does a typical Audition Master Class look like?

Are parents allowed to watch an Audition Master Class?

What if my child is sick? What if we have a planned absence, late arrival, or early departure?

What should my child wear? What does my child need to prepare or bring with them to class?

Does my child need to bring a snack?

 


  1. Where are CMT's performances held?

    Unless otherwise noted, all CMTSJ performances are held at the Montgomery Theater located at 271 South Market Street, San Jose, 95113. For more information about the theater or directions, click on the Montgomery Theater website tab on our navigation bar.

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  2. If I order tickets online, will a confirmation be emailed to me?

    Yes, you should receive a confirmation via email almost immediately. It is also a good idea to print the confirmation page displayed once your order is complete.

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  3. Is the Montgomery Theater wheelchair accessible?

    Yes, the Montgomery Theater has accessible seating on the Orchestra level. Unfortunately, we are unable to sell these seats online. For more information about wheelchair accessible seating or to arrange seating in this section, please call (408) 288-5437 x 336.

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  4. Will I get the best seats if I purchase online? Can I select specific seats?

    All available seats are on sale via the website, except for a small number of wheelchair accessible seats that are sold only through the ticket services office. The ticket-selling program is designed to display the most desirable ticket locations within the seating section you select.

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  5. What if I don't want the seats that are offered to me?

    You may discard unwanted seats by clicking the "Release Tickets" button on the shopping cart page.

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  6. Is my credit card information secure?

    Yes, your credit card information is transmitted securely. When you are entering your credit card information, you should see a padlock icon at the bottom right of your browser window; this icon denotes that the site is secure.

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  7. Should I have my tickets mailed to me or arrange to pick them up at Will Call?

    Both options are available, though there is a fee to have tickets mailed to you in order to review them when they arrive.If you choose this option, please plan on at least 7 business days for your tickets to arrive. Be sure to check the day, date and time of performance, as well as the number of tickets. Will Call is a good option when the performance is more imminent. Please allow plenty of time for traffic, parking and a line to pick up will call tickets, as you may not be seated right away if the show has started.

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  8. What is Print at Home under Delivery Methods?

    When you select the Print at Home Option for your tickets an Adobe Acrobat attachment will be sent via email, this will be a separate email sent after the confirmation email. This attachment should be opened and printed on a plain white 8 1/2" by 11" sheet of paper. Once these tickets are printed, it is important to remember to treat this page as you would any other valuable possession. It is important to READ all details on your print at home ticket once it has been printed.

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  9. What if I can't open the Print at Home attachment or my email filters delete the file?

    You can re-access your Print at Home ticket file by returning to the www.cmtsj.org website and signing back into your account from the "Buy Tickets Online Now" homepage. After you are logged in to your account, click on the link to "My Account". From there you can select the option to "Re-issue Print at Home Tickets". The attachment will be emailed to you again. Please make sure that your email filters are reset to allow the file to be sent to you.

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  10. When and where do I pick up Will Call tickets?

    Will Call tickets are available one hour before the scheduled time of the performance at the will call booth located in the front court yard of the Montgomery Theater. Most people pick up Will Call tickets when they arrive for the performance. It is a good idea to arrive at the theatre at least 30 minutes prior to the performance due to the volume of patrons. Please plan to arrive as early as possible as traffic and parking are always unpredictable.

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  11. How early should I arrive if I have my tickets in hand already?

    If you have your tickets in hand, arriving at the Montgomery Theater about 20 minutes before the performance gives you time to get to your seat and have time to look at your Program. It also allows ample time to use the restroom facilities that can often be crowded during intermission. Traffic and parking can be unpredictable, so plan to arrive early to assure a relaxed, enjoyable experience.

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  12. If I am late will my tickets still be at Ticket Services?

    Yes, your tickets will be waiting for you. All sales are final, so your tickets cannot be sold to someone else. Performances begin on time. Please note: Late seating is at the discretion of the House Manager and is sometimes not allowed during certain times of the performance.

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  13. Can I make a reservation or put a ticket on hold?

    Reservations are not accepted. All orders must be paid in full in order to receive a seat. Top »

  14. How can I purchase tickets?

    There are several ways to purchase tickets: online through www.cmtsj.org; by phone at (408) 288-5437 x 336, or at the CMT rehearsal hall, 1401 Parkoor St., Suite 100, San Jose 95126. Ordering online and by phone offer the same excellent selection, but both incur handling and service fees. Purchasing at the CMT rehearsal  does not incur a service fee.

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  15. My web session just died. What happened?

    A session might timeout during peak usage times. If you haven't entered your payment, simply try again. If you entered your credit card number, but did not receive a confirmation number, it's best to phone us at 1.408.453.1570 or 408.288.5437.

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  16. Are there any particular "house rules" that I should be aware of?

    The Montgomery Theater restricts the use of cameras, sound recorders or laser pointers. No food or beverages are allowed outside the lobby area in the theater.

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  17. I have a very small child. Do they need a ticket?

    Every person regardless of age must purchase a ticket.

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  18. I know I am going to be late to my performance. Will I be seated in my seat location whenever I arrive?

    Patrons not in their seats at the beginning of the performance, or who leave after the start of the performance will be seated at the discretion of management in available seating or at intermission.

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  19. I see that there are two different addresses on your website. What is the address? Is that where I go for a performance?

    CMTSJ's Administrative office and studios are located at 1401 Parkmoor Avenue in San Jose. All performances, unless otherwise noted, are held at the Montgomery Theater located at the corner of San Carlos and South Market Streets in downtown San Jose.

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  20. Are there discounts for children, students and seniors?

    We do offer discounted tickets for children 12 years of age and under for both our Marquee ($24), Mainstage ($16), Rising Stars ($14) productions. We currently do not offer other student or senior discounts. However, we do offer discounts for groups of 10 or more. Please contact info@cmtsj.org or (408) 288-5437 x 336 for more information.

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  21. What is my time commitment as a parent/guardian?

    Minimum of 20 hours per family is requested per production. Depending on how involved you wish to be, your total volunteer hours can vary anywhere from 20 to 100+ hours (during the next several weeks). Without the participation of each family, the show cannot go forward. More details will be given at the Family Meeting.

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  22. How much money can I expect this commitment to cost me?

    Besides your tuition fee, your cost for costumes will vary depending upon your role(s). Estimate $50.00 to $150.00. Additionally, a make-up starter kit containing base, lipstick, and eyeliner can cost approximately $20.00. Shoes and undergarments are typically not included in the costume fee. Cast members do not receive complimentary tickets so individual ticket prices range from $15.00 to $25.00. Optional costs are sweatshirts/t-shirts, personal messages in the program, photographs and the cast party.

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  23. When are rehearsals and how often are they scheduled?

    Rehearsals are usually scheduled Tuesday through Saturday. Not all cast members will be scheduled to rehearse every day. Rehearsal schedules will be distributed at the Family Meeting.

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  24. What if I have a conflict?

    All known conflicts at this time need to be noted on your conflict calendar. Conflicts will not be accepted during the last ten days of rehearsal or during the performances.

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  25. Once cast in a show, who do I go to with questions about the production?

    The Show Coordinator(s) or the specific AREA Coordinator. Please do not go directly to the Director, his/her staff or the production staff. You will meet the Show Coordinator(s) at the Family Meeting. From now until the Parents Meeting you may contact the Parents’ Auxiliary Chair: 

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  26. How am I expected to participate as a parent?

    While we are fortunate enough to have a professional production staff, volunteers are an essential component of each CMTSJ show. Volunteers are depended upon to accomplish much of the production workload. Both you and your child have roles in a production. For example, a typical CMTSJ show has a total of about 4,500 hours of volunteer time divided among the families of all cast members. There are four areas each family can choose to participate in and several more areas to volunteer your talents and time.

    Areas of Participation:

    Each family is requested to participate.

    Rehearsal Supervision – Attend at least 2 rehearsals as a supervisor to monitor cast member behavior, keep noise down, and make sure everyone is picked-up safely after rehearsal ends. (Written guidelines are provided; you will work as part of a team)

    Move-In/Strike - Work with others to load and unload the set pieces, using rental trucks, into (Move-In) and out of (Strike) the theater. Plan on a 4-hour minimum or buy-out of this responsibility with $100.

    Costuming - Each family is responsible for their own cast member’s costume pieces. Specific design instructions and fabric will be provided or rental costumes will be made available.

    Prior to Move-In – During the rehearsal phase of the production

    • Set Construction – Build and paint set pieces. No experience required!
    • Costumes – Assist costume designers with taking performer’s measurements, record keeping, and accessory construction
    • Props – Create/gather required props from director’s list
    • Planning Cast Party – Choose date & location; collect money

    After Move-In – During Tech week and show run

    • Lobby Display – Create welcoming display in lobby using rehearsal photos, etc.
    • Photography Liaison – Coordinate sitting times for optional cast member’s portraits. Attend photography sessions and be available as needed
    • Backstage Supervision – Assist Coordinator with cast member preparations, behavior, noise control and meeting cues at the proper time
    • Stage Crew – Work in the wings to assist cast members and move set pieces and scenery
    • Spotlights – Operate spotlights from the catwalk during tech rehearsals and performances
    • Make-Up/Hair – Assist cast members backstage prior to the show and/or during the performance
    • Concessions – Sell CMT memorabilia in the lobby before, during intermission, and after public shows
    • Ushers – Welcome and direct members of the audience to their assigned seats, assist audience members during the show, and monitor the lobby during the show
    • Props – From the wings, manage the prop table by assisting cast members in dealing with their props
    • Conduct Cast Party – Coordinate the event with the show coordinators and have fun!
    • Microphones – Assist the sound operator and performers
    • Box Office – Assist staff in the box office

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  27. Where will the location be? What time does class start and end each day?

    All CMT classes are held at the CMT Rehearsal Hall, located at 1401 Parkmoor Avenue, San Jose, California 95126.

    Audition Master Classes will be held in Studio A on Saturdays from 1 – 5 PM for Rising Stars and Mainstage (Ages 8 - 20).

    Studio Classes are held in Studio C on Wednesdays from 3 – 4 PM for Tiny Tots (Ages 4 - 5) and 4 – 5 PM for Junior Talents (Ages 6 - 8).

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  28. Who is in charge of classes?

    All of our classes are led by some of CMT's most talented guest teaching artists and directors. If you have questions prior to class, please send an email to  registration@cmtsj.org.

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  29. What does a typical Audition Master Class look like?

    Audition Master Classes are held prior to each Rising Stars and Mainstage production. Performers spend an afternoon learning about the audition process, how to perfect an audition song, how to make the most of a cold reading, and how to stand out during a dance audition. All participants take part in a mock audition and receive personal feedback from instructors.

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  30. What does a typical Studio Class look like?

    A perfect introduction to the theatrical arts! Students learn basic skills in voice, acting, and dance, through the use of songs, poems, and stories. Both fun and educational, classes culminate in a performance for family and friends, designed to showcase their talents and hard work.

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  31. What if my child is sick? What if we have a planned absence, late arrival, or early departure?

    Please notify your child’s class teacher(s) or CMT staff, as soon as possible, regarding any planned or unexpected absence, late arrival, or early departure that will need to take place.

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  32. What should my child wear? What does my child need to prepare or bring with them to class?

    Students are asked to wear closed-toed shoes and comfortable clothing that they can easily move around in.

    Make sure your child brings the CMT Rules and Regulations Agreement on the first day of class. This form must be reviewed and signed by both parent and child. Without these signed documents, we cannot accept your child into our care. Click here to download.

    For Audition Master Classes, students should also bring a notebook and pencil to take notes. If your child has a song that they are planning to sing at an upcoming audition, we encourage them to bring along sheet music or a tape or disc of the accompaniment or background music.

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  33. Does my child need to bring a snack?

    Yes, all students should bring their own snacks and drinks or money to make purchases from the vending machines. No glass bottles, please! Filtered water is available (please bring your own bottle or container) and we encourage students to drink water throughout the day to remain hydrated.

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  34. How many students are in each class? Will my child get individual attention?

    All of our classes are designed to provide students with individual attention. The maximum number of students in each Audition Master Class is 20. For Studio Classes, the maximum is 14. In addition, many classes are staffed with teacher assistants, so the ratio of students to teachers is often lower.

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  35. Are parents allowed to watch an Audition Master Class?

    Parents are welcome to watch the mock auditions during the final hour of class. During the rest of the class, however, we ask that parents are not present. If you would like to wait onsite for your child during class, parents are welcome to wait in the Green Room.

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  36. Are parents allowed to stay and watch Studio Classes?

    Parents are welcome to stay and watch on the first day of class. During the rest of the session's classes, however, we ask that parents are not present. If you would like to wait onsite for your child during class, parents are welcome to wait in the Green Room.

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  37. At the end of a Studio Class session, will there be a final performance? When is it? Where is it?

    Yes, all students will work toward a final performance for parents, family, and friends. Performances will take place on the last day of each class session, during the regular class hours. They will be held onsite, in Studio A, at 1401 Parkmoor Avenue, Suite 100, San Jose, CA 95126. Approximately 15 minutes will be allotted after each performance to “meet and greet” with the performers.

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  38. For the Studio Class final performance, what are the costume needs?

    It is typical that at the start of the session, a note will be sent home by your child’s teacher, requesting basic clothing items (a specific color of shirt, a certain style of pant, a type or shoe, etc.). It is our aim that these items will be achievable for everyone. With these items, students and teachers will work to create your child’s costume for the final performance. We ask that you do not go out and buy anything that is new and pricey. Hand-me-down pieces, thrift stores, and bargain shops are great resources for this purpose.

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  39. What if my child needs to drop? What is the refund policy?

    Cancellations of either Audition Master Classes or Studio Classes made prior to the registration deadline will be refunded, minus a $25.00 processing fee. Deadlines are posted on the Training section of the site. No refunds will be given after the registration deadlines.

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  40. Will the Studio Class final performance be videotaped or photographed professionally?

    No, but personal cameras, camcorders, and video equipment are welcome.

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  41. What does it mean to be on the waitlist?

    Being on the waitlist means that the particular class or event you have registered for is full or sold out. In the event that someone who is currently enrolled for this class or event cancels before the start date, CMT will attempt to fill that space with someone from the waitlist.

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  42. Do I have to pay up front or put down a deposit to be on the waitlist?

    No, CMT does not require a deposit or payment up front to be on the waitlist. Payment will only be requested if space becomes available and we are able to confirm your registration.

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  43. How will I know if my registration is able to be confirmed?

    If space becomes available and we are to offer you an opportunity to confirm your registration, a CMT representative will contact you directly, by phone and/or email, prior to the class or event start date. Please note that advanced notice is not guaranteed and you will only be contacted if the opportunity to confirm your registration becomes available. At that time, some action may be required on your part to complete the transaction. Your prompt response to that action is greatly appreciated.

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  44. If I am contacted to have my registration confirmed, am I obligated to claim the space available?

    If you are contacted to have your registration confirmed, you will be under no obligation to claim the available space at that time. While you are on the waitlist, if your circumstances change and you are no longer able to attend the class or event, please send a request to be removed from the waitlist to registration@cmtsj.org. Include as much detail as possible in your email, such as: the ticket buyer’s name; the participant’s name; the title of the class or event; the date and time of the class or event; the age group or session number that you have registered for; and a contact phone number that you can be reached at during the daytime hours.

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  45. What are the chances of having my registration confirmed?

    That depends on your placement on the waitlist and how many cancellations are made between now and the class or event start date. Waitlist registrations will be processed in the order they were received.

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  46. How do I find out what my placement is on the waitlist?

    To find out what your placement is on the waitlist, please send your inquiry to registration@cmtsj.org. Include as much detail as possible in your email, such as: the ticket buyer’s name; the participant’s name; the title of the class or event; the date and time of the class or event; the age group or session number that you have registered for; and a contact phone number that you can be reached at during the daytime hours.

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  47. What if I am last on the list, should I even bother to sign up? What is the point?

    Great question, the answer is yes! Signing up on the waitlist is always a good idea, here’s why… one benefit to signing up on the waitlist is priority registration. Often CMT will offer a priority registration period to those who were on the waitlist for a previously offered class or event. After signing up on the waitlist, you may also be contacted about other great CMT offers for education and outreach opportunities in the future. In addition, signing up on the waitlist provides CMT with valuable information about how high the demand is for that particular class or event. The result is that CMT is better able to accommodate the need for higher enrollment and offer additional classes or events in the future, based directly the on number of people registered for the waitlist.

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